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FAQ

How do I register on 3dsvs.com?
Click on "Register New User" and give us your username, password and e-mail. Make sure that you give us a working e-mail otherwise you will not get our delivery/info e-mails. We can guarantee that your e-mail address will not be given to a third party.
I can not find the Shopping Cart! How could this happen?
First, you have to Login, then you will find the Shopping Cart. If you are not a member of the site yet, please register yourself. It is easy and fast.
How do I buy items?
Simply choose the correct realm and mode and start browsing. Add the items you want to the shopping cart and press 'checkout' to proceed with payment. PayPal is our primary payment processor (fast, secure, safe).
Can I get a discount if I buy a lot of items?
You can always find our current discount options on our opening page.
How will I receive the items I bought?
We will create a new account with a new character(s) that carries the item(s). When this is done we will e-mail you the account name and password. Then you can transfer the item(s) to your character(s) of choice. If you lose items while transferring we can not be held responsible and will not replace them. Alternatively, you can tell us your account name and password so we can mule for you. Make sure to provide a working e-mail address when you register or we won't be able to e-mail you the order!
How long does it take?
Unless further verification is needed we will deliver within 48 hours. Normally you will have your items in 1-24 hours.
Can I get help with transferring items?
We are limited in our ability to meet up in games on battle.net for item transfers due to time limitations. If you feel insecure about transferring on your own we advice you to provide us with your account name, password and character name so that we can transfer the items directly to you. If you insist on transferring the items on your own you should read this mule guide first.
More than 48 hours has passed and I still haven't got my items, what should I do?
Reply to the order notification and state that you haven't received items or login information yet. Make sure to provide us with the order ID that was provided in the automatic e-mail sent to you for tracking purposes. The most common problem is that the buyer has a full mail box or spam filter settings block our delivery e-mail.
How do I know whether an item is character class specific or not?
Items that only can be used by a certain character class have this clearly stated in the item description.
Do you buy/trade items?
We do not normally buy/trade items but if you have an extremely rare item or large quantities of specific high end items we might be interested. Contact us to arrange this.
Are these items legit?
All the items we sell are legit unless otherwise noted.
Do you accept unverified Paypal payments?
We accept any Paypal payments, but we reserve the right to refund any at our discretion. We also reserve the right to get more information about the customer for larger purchases, whenever we feel it necessary.
What forms of payment do you accept?
We accept Paypal as the main form of payment (fast, secure, safe). Feel free to contact us for more information.
How can I contact you?
We will answer any question via our contact page or messenger. To help us to answer faster please provide your order ID. Please always leave the old text body intact in any ongoing correspondence.
What are "duped" or "unperm" items?
Unperm is just a nicer way of saying "duped". The word "dupe" is short for "duplicate". If an item is said to be "duped", this means that it has been duplicated, or copied. In the past there have existed exploits in the Diablo 2 game that allowed players to copy items. Blizzard wittingly added a scan to check for these illegitimate items and delete them. There are ways to reduce the likelihood of your items being deleted by The Scan but no method is 100% safe. 3dsvs cannot offer replacements for lost unperm items. The upside to duped items is that they are usually many times cheaper than their legit counterparts. A legit 40ed/15ias jewel might be worth upwards of $100, but a duped one could go for as little as $4.00. Most players feel that the price savings in duped items outweighs the risk.
How can I protect my duped items from the dupe scan?
1. Don't carry duped items around with you from game to game. Keep them on a character you don't often use until you're ready to use them.
2. Trade-Cancel ("perm method") immediately before you leave every game. Opening a trade screen with another player and closing it will remove deletion flags from your items. Deletion flags may be reapplied to your item if you do not leave immediately after opening and closing the trade screen.
3. If your duped item is a Rune or Jewel, simply put it in a socket. It will be forever permanent and as good as legit, whether it's duped or not.
You don't sell the item I'm looking for. Can I put in a request?
Definitely! If you don't see the item you want, just send us a message. We have tons of items in our inventory. Chances are we've got what you're looking for. If you need a special item like a perfect runeword or annihilus, we will find one for you. You can contact us for rare items too.
Can I buy items on one realm and use them on another?
No. Items are not interchangeable between realms. A Hardcore character cannot use Softcore items and vice versa. USWest Characters cannot use USEast or Europe items, Ladder characters cannot use non-Ladder items, Classic characters cannot use Expansion items. A character may only use items that exist on the same realm as it does. While you're shopping, make sure that you are ordering items for the appropriate realm. If you don't know which realm your character is on, please contact us and we'll be glad to help you figure it out.
I made a mistake with my order, can i fix it?
If you haven't sent the payment yet, you can just cancel it and make a new one. If you sent us the payment and it's in progress, you can't change it or delete it. Before you place an order, check all items and the realm of your game.